RETURNS AND EXCHANGES
OUR RETURNS PROCESS
All returns and exchanges for purchases made on BN3TH.com or BN3TH.ca must be made through our returns portal.
MAKING A RETURN OR EXCHANGE
Returns only apply to product that has been purchased from our BN3TH.com or BN3TH.ca online store(s) (North America) within 30 days of purchase. Sale items are all final sale and not eligible for return or exchange. If your return is approved, we will refund 100% of your order excluding outbound shipping costs. If you request an exchange or store credit, your replacement order will be sent out once your return has been approved by a BN3TH representative.
Local Retailer Exchanges & Warranties
Items purchased from local retailers, not from our online store(s), can only be exchanged, not refunded, and customers are responsible for all shipping expenses in this case. The same dates and rules apply as listed above. We offer a on year manufacturer warranty on all products purchased from our North Americas websites/stores with proof of purchase. Please note that this policy does not apply to products that have been damaged by misuse, accident, modification or purchased from a third party seller that is not an authorized BN3TH retailer. Please note any replacement pairs provided cannot be warrantied.
Once your submission has been reviewed, you will receive a response from one of our customer service representatives with the next steps. Please do not send items back without speaking to a BN3TH Representative first. They will be returned to sender.